Refund Policy
Revision of October 30, 2026
Draft version. The operator's legal entity and jurisdiction are being finalised; the final text will be published before launch.
Service operator: the legal entity will be named before launch.
1. Failed tasks are never charged
The price is held when a task is created and released automatically if the task fails, times out or expires. No request is needed.
2. Wrong solutions
If a returned token is rejected by the target site, report it with reportIncorrectRecaptcha within 24 hours. The refund is automatic while the share of reports for the key over 24 hours stays within 15%; above that, the request is reviewed manually.
3. Unused balance
The remaining balance is not returned to cryptocurrency by default. In justified cases (for example, account closure) write to https://neurocaptcha.com/en/app/support — the operator decides individually and pays out through the same network.
4. Payment issues
Underpaid invoices are credited for the amount actually received; overpayments are credited in full. Payments that arrive after an invoice expires are credited after verification.
Questions about this document: https://neurocaptcha.com/en/app/support